Shipping policy

OVERVIEW

1. Shipping Methods and Prices

  • Carriers: Here are a variety of logistics carriers we uses to ship products to our customers. Like DHL, TNT, FedEx, USPS, UPS, etc. We will choose according to the items and your needs.
  • Shipping Prices:

Free Shipping         0kg–0.49kg

Part A countries

Standard Shipping        0.5kg–1kg        US$10.00        

Standard Shipping        1.1kg–1.5kg      US$15.00        

Standard Shipping        3kg–7kg         US$30.00

Part B countries

Standard Shipping        0.5kg–1kg       US$20.00        

Standard Shipping        1kg–2kg        US$25.00        

Standard Shipping        2kg–4kg        US$30.00        

Standard Shipping        4kg–7kg        US$35.00

 

Part A countries: Australia, Austria, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States, United States Minor Outlying Islands

Part B countries: Afghanistan, Albania, Algeria, Andorra, Argentina, Armenia, Bahrain, Bangladesh, Bolivia, Brazil, Cambodia, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Fiji, French Polynesia, Ghana, Iceland, India, Iran, Islamic Republic Of, Iraq, Jamaica, Jordan, Kenya, Kuwait, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Martinique, Mexico, Moldova, Republic of, Mongolia, Morocco, Myanmar, Nepal, New Caledonia, New Zealand, Nigeria, Norfolk Island, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Republic of Cameroon, Saint Lucia, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Svalbard And Jan Mayen, Taiwan, Thailand, Turkey, United Arab Emirates, Venezuela, Vietnam

 

2. Payment Methods

PayPal. And we will open the credit card payment soon.

 

3. Locations Ships To

Ships internationally, except for countries below that ban the import of battery products.

American Samoa, Angola, Anguilla, Aruba, Azerbaijan, Bonaire, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Commonwealth No. Mariana Islands, Comoros, Congo, Congo, The Democratic Republic of, Cuba, Djibouti, Egypt, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gambia, Georgia, Greenland, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Kazakhstan, Korea. The D.P.R of (North K.), Kosovo, Kyrgyzstan, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Mayotte, Micronesia, Federated States of, Montserrat, Mozambique, Namibia, Netherlands Antilles, Nevis, Niger, Qatar, Rwanda, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland, Rep of (North Somalia), South Sudan, St. Barthelemy, St. Eustatius, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uzbekistan, Virgin Islands ( British), Yemen, Republic of, Zimbabwe, Turkey , East Timor, Croatia, French Guyana, Portugal(Postal code starting with 9), Uruguay.

 

4. Tracking Your Order

Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account.  International orders sent through 4PX do not guarantee tracking after they arrival the destination country.

You can track shipping information through the following link:

https://www.17track.net/en

 

5. Expected Shipping Time

Generally the gimbals may take about 4-12 business days to delivery. Separate accessories will be transported longer than the gimbal, which may take about 7-20 business days to delivery.

You will receive an email to inform you of the specific shipping time after sending out the package.

 

6. Handling time

We strive to get all orders received before 0 AM (EST) shipped out the same day. We ship from our warehouses in China and US and depending on our inventory, we ship from the closest location to you. Orders not shipped same day will be shipped the following (business) day. We will contact you if for some reason there are any delays. We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any holidays. Orders received after 0 AM Friday -Sunday will ship on the following Monday, assuming Monday is not a holiday.

 

If you have any shipping concerns please mail us at dev@zhiyun-tech.com for assistance.